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Safety

Proof you can check before the van arrives.

Every promise on this page is either live or marked “From launch”. We do not list anything we have not built.

Proof you can check before the van arrives.

  1. A live face check, every driver, every day.

    Each driver takes a live selfie in the app before the first trip of the day. You see the time it was done.

    From launch

  2. Vehicle photos from the camera, never the gallery.

    Photos taken in the app each morning, with a time stamp.

    From launch

  3. The plate and the driver, before pickup.

    Name, photo, vehicle and plate arrive on WhatsApp. Check the plate at the kerb.

    From launch

  4. Share your trip.

    Send a live link to family. It shows the route, the driver and the plate, and it expires after arrival.

    From launchSee a sample shared trip

  5. A safety button on every live trip.

    Call 119, share your location with your contacts and reach our team, in your language.

    From launch

What you get before pickup

ExampleOn time

Kumaran is 3 km away. Arrives 20:52–20:57.

Last updated 1 min ago

Kumaran S.Speaks: தமிழ் · English · Toyota HiAce, high roof
NP CAB-4821
  • Face verified 06:42 todayFrom launch
  • Vehicle photos 06:45 todayFrom launch

How every trip is protected

  • A start code for every trip

    The driver can only start the trip with the code on your pass, so you never get into the wrong vehicle.

    From launch

  • Numbers stay hidden

    Calls go through Yalu Ride. Drivers never see your number, and the line closes after the trip.

    From launch

  • The right driver in the right vehicle

    Every shift starts with the vehicle’s own code and a live face check. Only drivers the owner allowed on that vehicle can start.

    From launch

  • Two-way ratings

    You rate the driver and the vehicle, and drivers rate passengers. Low ratings lead to coaching or removal.

    From launch

  • Zero tolerance

    Harassment or threats end a driver’s access to Yalu Ride, with every fleet. During an investigation the driver is paused.

In an emergency

Call 119 for the police or 1990 for the Suwa Seriya ambulance. Then tell us on WhatsApp so we can help.

Call 119Call 1990WhatsApp

If something goes wrong

Tell us on WhatsApp or by phone. We record what happened, speak to the driver, and reply to you in writing.

From launch

Drivers are protected too

Every booking carries the customer’s name and phone number and has a reference, so drivers know who they are picking up.

Licences and insurance

Our registration and licence numbers will be listed here as plain text before launch, so you can check them yourself.