Help
How can we help?
Answers to common questions, or message us on WhatsApp in Tamil, Sinhala or English.
Booking
How do I book a transfer?
Type two places, choose a vehicle and add your details. You see the fixed price before you book.
Can I change the pickup time?
Yes. Message us on WhatsApp with your booking reference.
Payment
How do I pay?
In cash to the driver. LankaQR and card payments open soon.
Is there a booking fee?
Drivers pay no commission. Any fee is charged to the customer and shown in the fare before you pay.
Changes and cancellations
Can I change or cancel my booking?
Cancellation and refund rules are being finalised. Until then, message us on WhatsApp to change or cancel.
Ride Pool
Where do I board the Ride Pool?
At the pickup point named on your pass, 15 minutes before departure.
How long are seats held?
10 minutes while you add your details. After that the seats go back on sale.
Airport pickups
Where do I meet my driver at the airport?
In the arrivals hall, with your name on a board.
What if my flight is late?
Give us your flight number and we set the pickup from your landing time. The first 60 minutes of waiting after landing are free.
Lost items
I left something in the vehicle.
Message us on WhatsApp with your booking reference and what you left. We contact the driver for you.
Safety
What should I do in an emergency?
Call 119 for the police or 1990 for an ambulance, then tell us on WhatsApp.
Still need help?
WhatsApp
WhatsAppPhone
+94 77 772 1999Email
info@yaluride.comOffices
Safenet Creations354 Stanley Road, Jaffna, Sri LankaInitial service area
Jaffna departures only, including transfers from Jaffna to Colombo Airport.
Hours
Support hours are published with the launch.